The Pool Masters Reliability Machine
This course covers:
Introduction to Pool Masters Culture
What is Pool Masters' culture?
This lesson will provide a deep dive into business culture. How it affects a business and what the Pool Masters culture is. We will also examine why defining and adhering to the cultural principles is so important.
How do we match the vision to the culture?
A brief overview of the key elements of successful communication both verbal and non verbal

What does it mean to actively listen?
Outcome: Associates learn how to truly understand each other and our customers—so they can complete the job accurately, diagnose correctly, and document the interaction so success is just part of the day.
|
1 |
What Active Listening Really Is |
|
2 |
Why Most People Get It Wrong |
|
3 |
The Core Shift: Listen to Understand |
|
4 |
Tactical Tools (Verification + Questions) |
|
5 |
Interactive Simulation |
What is the documentation process, and why it is important
