Communication For Success
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The Pool Masters Reliability Machine
This course covers:
- Culture: what it is and is not
- Successful communication models
- Documentation process
- Customer relationship
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2
Intro To CultureIntroduction to Pool Masters Culture
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3
Understanding Culture Audio -
4
Culture What Is It?What is Pool Masters' culture?
This lesson will provide a deep dive into business culture. How it affects a business and what the Pool Masters culture is. We will also examine why defining and adhering to the cultural principles is so important.
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5
Creating the Pool Masters Culture
How do we match the vision to the culture?
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6
Impacts of culture on the business -
7
The Pool Masters Culture
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8
Communication Mastery
A brief overview of the key elements of successful communication both verbal and non verbal
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9
Active Listening Discussion
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10
Active Listening
What does it mean to actively listen?
Outcome: Associates learn how to truly understand each other and our customers—so they can complete the job accurately, diagnose correctly, and document the interaction so success is just part of the day.
1
What Active Listening Really Is
2
Why Most People Get It Wrong
3
The Core Shift: Listen to Understand
4
Tactical Tools (Verification + Questions)
5
Interactive Simulation
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11
Quiz Communication mastery
